Motor claims Manager - New Zealand
My position at Zurich Insurance is Motor Claims Manager - New Zealand. I have been employed with the business for approximately 12 years.
During my employent with Zurich, we have utilised the services as Complete assessing as a cendor partner for approximately 10 years.
Zurich is an intermediated Commercial Motor Insurer, with various large corporate client's and also smaller SME business. Our motor portfolio consists of all types of motor vehicles, along with trucks, machinery and equipment.
Complete Assessing provide Zurich with assistance, in assessing all types of claims. These consist of digital, physical and total loss claims.
Zurich's calues and business relies on delivery of excellent customer service and highly technical claim capabilities. Throughout, the entire duration of Complete Assessing's vendor partnership, they have delivered upeon all aspects and requirements of the service level agreement.
Zurich also conducts audits and regular reviews of the vendor panel partnerships. However, Complete Assessing has always delivered strong technical motor assesssing capabilities and excellent customer service delivery.